Click & Collect Policy
Collect your orders from Worms Alive in Traralgon (Victoria)
Most click & Collect orders can be collected on the day of the order. Please ensure you add an ‘Order Note’ advising the Date & Time you wish to collect your order.
Text 0492 822 734 on your arrival and I will bring your order out to you.
You mustn’t enter the premises due to Covid-19 concerns.
Live worms are not packed and ready to go… they are harvested and packed only after an order is received. This way, the worms spend the shortest time possible in their packing container… for this reason, you cannot purchase worms ‘on the spot’. They must be ordered online prior to coming to collect them.
The pickup location has no payment processing facilities and no money is kept on the premises: If you choose the ‘Cash on collection‘ payment method during checkout, you must ensure you bring the correct money as no change can be given.
When making a ‘Click & Collect’ order, please use the ‘order notes‘ field on the Checkout screen (see image below) to advise when you would like to collect your order. Please provide the date and approx. time of collection:
You will receive a confirmation text and email advising that your order has been packed and is ready for collection. This confirmation will provide the collection address (which is only two kilometres from the Traralgon central business district).
Click & Collect hours of operation:
Mon: 1:00pm to 6:00pm – but you must book a time
Tue: 1:00pm to 6:00pm – but you must book a time
Wed: 1:00pm to 6:00pm – but you must book a time
Thu: 1:00pm to 6:00pm – but you must book a time
Fri: 1:00pm to 6:00pm – but you must book a time
Sat: 7:00am to 6:00pm – but you must book a time
Sun: 7:00am to 6:00pm – but you must book a time
As Worms Alive is a home business, orders can be collected at any time (within reason), as long as I know that you are coming. So please ensure that you advise when you will be coming, otherwise there may not be anyone home when you arrive.