Terms & Conditions

Online Purchases:

All online purchases are final. Please read the product descriptions thoroughly to ensure that you understand what you are purchasing.

As Worms Alive has no control over what you do with your worms or other worm related products once they are in your possession, Worms Alive accepts no responsibility for the amount of time your worms stay alive or the outcome of using other worm related products (such as worm castings, worm tea, worm food and worm farms).

Deliveries:

All deliveries are handled in accordance with the shipping policy.
Please be familiar with this policy prior to ordering from this website.
Note that all deliveries are shipped via Australia Post express post, even those that do not contain live worms.

It is the buyer’s responsibility to check the weather forecast in their area to ensure the temperature won’t be hot enough to have a detrimental effect on any worms being delivered. It is highly recommended that you don’t order worms for delivery if the temperature will be close to or over 30°.

Click & Collect:

Nothing can be collected that hasn’t been ordered online.
Live worms are not pre-packed and ready to go, they are harvested and packed only after an order is received… for this reason, you cannot ‘rock up’ and expect to purchase worms on the spot.

The pickup location has no payment processing facilities and no money is kept on the premises: If you choose the Cash on collection payment method during checkout, you must ensure you bring the correct money as no change can be given.

Allow a minimum of 24 hours for C&C orders to be processed – i.e.: orders placed one day can be collected the next day (by appointment only).

Payment data:

If you pay by credit card, the transaction is processed by PayPal. This means that Worms Alive does not have access to your credit card information. Please refer to the PayPal User Agreement if you are concerned about your payment data.

Personal information:

Please refer to our Privacy Policy for information relating to how we use your personal data.

Terms & Conditions last updated: 19/07/2022